Shipping Policy
Last Updated: 27th January 2025
At Touchy Skin, we are committed to ensuring your orders are delivered promptly and securely. This Shipping Policy outlines our process for orders shipped within Australia.
1. Shipping Locations
We currently ship to Australia only, covering all states and territories. We deliver to all residential, business, and PO Box addresses.
2. Processing Times
- Orders are processed within 1-2 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
Estimated delivery times within Australia:
- Standard Shipping: 3–7 business days.
- Express Shipping: 1–3 business days.
Note: Delivery times may vary due to external factors such as weather, carrier delays, or remote delivery locations.
4. Shipping Costs
- Standard Shipping: $10.00 (or free shipping over $50.00 AUD)
Shipping costs are calculated at checkout based on your selected method.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can monitor your shipment via Australia Post’s website.
6. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe:
- Contact us at hello@touchyskin.com with your order number.
- While we are not responsible for carrier delays, we will assist in resolving the issue where possible.
7. Damaged Items in Transit
If your order arrives damaged:
- Contact us at hello@touchyskin.com within 7 days of receiving your order.
- Provide a description and, if possible, photos of the damage.
- We will arrange a replacement or refund as appropriate.
8. Contact Us
If you have any questions or concerns about shipping, please contact us:
- Email: hello@touchyskin.com
- Phone: +61 439 282 657
- Address: Suite 226 / Shop 30 , Easy T Centre, 514 Christine Avenue, Robina QLD 4226, Australia