Terms and Conditions

Last Updated: 27th January, 2025

Welcome to Touchy Skin! These Terms and Conditions ("Terms") govern your use of our website (www.touchyskin.com) and your purchase of products from our online store. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our website.

1. Business Information

Touchy Skin operates under the following details:

  • ABN: 21 451 267 837
  • Email: hello@touchyskin.com
  • Phone: +61 439 282 657
  • Address: Suite 226 / Shop 30, Easy T Centre, 514 Christine Avenue, Robina QLD 4226, Australia

2. Use of Website

  • You must be at least 18 years old or have parental/guardian consent to use this website and make purchases.
  • You agree not to misuse our website, engage in fraudulent activity, or attempt to access unauthorised areas of the site.

3. Products and Pricing

  • All products listed are subject to availability. We reserve the right to modify or discontinue products without prior notice.
  • Prices are listed in Australian dollars (AUD) and include GST where applicable.
  • We reserve the right to change prices without notice.

4. Orders and Payment

  • By placing an order, you agree to provide accurate and complete information.
  • Payment must be completed at checkout via the payment methods provided.
  • We reserve the right to cancel or refuse any order at our discretion.

5. Shipping and Delivery

  • Refer to our Shipping Policy for detailed information on delivery times and costs.
  • We are not responsible for delays caused by external carriers or customs clearance.

6. Returns and Refunds

  • Refer to our Returns and Refunds Policy for eligibility, procedures, and conditions.
  • Refunds are issued only under Australian Consumer Law for defective or misrepresented products.

7. Intellectual Property

  • All content, images, and trademarks on the Touchy Skin website are our property and protected by intellectual property laws.
  • You may not copy, reproduce, or use any materials without our prior written consent.

8. Limitation of Liability

  • To the fullest extent permitted by law, Touchy Skin disclaims liability for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our liability is limited to the replacement of defective products or the refund of the purchase price, as applicable under Australian Consumer Law.

9. Privacy Policy

  • We are committed to protecting your privacy. Refer to our Privacy Policy for details on how we handle your personal information.

10. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the website.

11. Contact Information

For any questions or concerns, please contact us:

  • Email: hello@touchyskin.com
  • Phone: +61 439 282 657
  • Address: Shop 3, Easy T Centre, 514 Christine Avenue, Robina QLD 4226, Australia